We understand maintaining your privacy is likely going to be important to you. Here we will provide details about the type of personal information we collect and how we use it on the website (HopeRehabCenterThailand.com). We will also explain the measures we take to keep this information safe.
Hope Rehab Center Thailand is committed to providing services that meet the highest standard of fairness, quality, and integrity – this same standard applies to the website. We recognize our duty to protect the privacy of our online visitors.
Hope has a “next of kin” policy for reasons safeguarding in Thailand (i.e. all our clients must name someone we are free to share information with at our discretion). As regards to progress reports to family, we do ask permission on admission to involve relevant family members as this is usually beneficial for our clients. Reports are usually provided by email or by telephone unless to a referring Doctor. Also, in cases where the family is funding the treatment, we may feel it is respectful to update them on their loved one’s progress. Unfortunately involving family can be highly sensitive due to dysfunctional family dynamics, occasionally there is a dispute or conflict with client’s family e.g. divorces.
Children’s Online Privacy Protection Act
We comply with the Children’s Online Privacy Protection Act. The information provided on this website is for an adult audience – it is not directed towards those who are under 13 years of age. We will never intentionally collect personal information on anyone under the age of 13.
HopeRehabCenterThailand.com only collects personal information from the visitors when it has been given voluntarily. This includes data such as name, email address, telephone numbers, home address, and company name. We obtain this information when you use our contact forms or communicate with us in other ways. Data concerning the behaviour of visitors to our website (e.g. pages visited) may also be collected so it can be used to improve our services. Any data we received is reviewed and is then either stored or filed or safely discarded. We never share this information with third parties.
If we ever make changes to our procedure for collecting personal information, we promise to place a notice on our website.
For us to provide our online visitors with the best possible experience, we need to understand how you are interacting with our website. A web beacon is a type of file that allows us to observe your behaviour when you visit (e.g. how long do you spend on a particular page). If you object to the use of web beacons, you can use privacy software.
A lot of the information we collect is of a non-personal nature (i.e. this data would not allow anyone to identify you personally). This includes analytical data recording the behaviour of visitors to our website. We treat this the same as personal information, and we never share it with a third party.
How You Can Correct or Remove Information?
If you would like to remove or correct any of the personal information you have sent to us, you can contact us directly and we will honor your request.
Release of Information
If HopeRehabCenterThailand.com is ever sold, the voluntary information you have provided may be transferred to the new owner. This is done so the service being provided to you may continue with disruption. We will notify users via the website if this should happen, and we will do whatever possible to honour any decision to opt-out of this transfer of information.
Agreeing to Our Terms
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