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Hope Rehab’s  Confidentiality Policy

Please read the following confidentiality policy carefully. 

Hope Rehab operates a strict confidentiality policy. Your records, both oral and written, will be kept in confidence, according to standards set down in UK and US Legislation.

NOTE: Hope has a “next of kin” policy for reasons safeguarding in Thailand i.e. all our clients must name someone we are free to share information with at our discretion.  As regards progress reports to family we do ask permission on admission to involve relevant family members as this is usually beneficial for our clients. Reports are usually an email or by telephone unless to a referring doctor. Also in some cases, family are funding the treatment, and we believe it is respectful to update them on their loved ones progress so this is encouraged. Unfortunately involving family can be highly sensitive due to dysfunctional family dynamics, occasionally there is a dispute or conflict with client’s family e.g. divorces.

For a maximum amount of trust between clients and staff

This policy is designed to provide a maximum amount of trust between clients and staff. Any information given to staff by clients is never passed on to other clients. However, clients should note that any disclosure to a member of the clinical team may be handed over to another member of the clinical team, as this is designed to provide clients with a holistic care approach, ensuring continued care.

There are a few important exceptions to when counsellors may be required to break confidentiality:

Important Exceptions

  • If ordered by a court

  • If you appear to have a serious intention to harm yourself or another.

  • If you have broken the ground rules around drugs and alcohol. In this instance other residents would be informed of your relapse.

  • If a client discloses any information about the ongoing abuse of a minor.

  • When we need to seek outside advice on matters concerning Hope Rehab.


Clients are expected to respect the confidentiality of other clients in treatment at all times. We do not allow photographs to be taken of other clients. Do not post photographs or any other type of information about other clients on Facebook or other social media websites under any circumstances. Gossiping about other clients can also be very harmful to the therapeutic community, so please refrain from doing so.


Research data has overwhelmingly shown that individuals recovering from addiction through participation in a treatment program have a much higher success rate when family members and loved ones are involved in the process, aware of what is going on, and educated as to how they can help their loved one to recover. To this end, we ask that all clients entering our treatment program allow us to involve those closest to them in the treatment process. We will keep these individuals apprised of your progress, and coordinate with them to ensure your maximum potential for success. We also ask for family feedback to help your treatment process.

PLEASE NOTE:The above confidentiality policy is implemented to ensure that anyone who stays at Hope Rehab Center can and will receive the level of service and treatment that not only they would expect, but also that we insist on is provided.

Written by Simon Mott

If you should have any questions regarding our confidentiality policy, the Hope program or treatment in general, please don’t hesitate to drop us a message via the contact form below.


If you should have any questions regarding our confidentiality policy, the Hope program or treatment in general, please don’t hesitate to drop us a message via the contact form below.

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