Refund Policy

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Refund Policy2019-05-17T09:43:13+07:00

Hope Rehab’s Refund Policy

Please read the following refund policy carefully: We believe at Hope Rehab Center Thailand we offer an outstanding service for a fair and affordable price. We have a limited number of places available on our treatment program. We do adhere to tightly controlled reservation dates and bookings. Below you will find the details of our refund policy, which we believe is reasonable for all concerned.

To keep treatment costs low and affordable, Hope Rehab needs to operate at full occupancy, so the deposit covers cancellations and allows us approximately one week to fill the bed again. Your understanding is appreciated.

This is our subscribed Paypal refund conditions and agreement.

Integrity and Ethics are very important to Hope Rehab, so we want to be clear about our terms and conditions as regards payments. Should you not agree with these terms, we will be unable to accept you into our program.

NOTE: Hope realises that many families pay the cost of Rehab out of hard earned funds so we always consider this when processing a refund.

REFUND POLICY IN BRIEF

  • Non-refundable deposit – if a client is delayed, in some cases, we defer the booking on compassionate grounds.

  • If you pay two or three months, but the client leaves after one month, we refund the second and third months.

  • A basic principle is that clients must pay for any time spent at Hope Rehab Thailand no matter what reason they leave.

  • No refund in the case of a relapse.

  • The balance is due three days after arrival.

  • If a client leaves prematurely at two weeks into any month, depending on the reason, we may offer a part refund. However, in such a case this would not be a refund of half the money paid (remember, the deposit is non-refundable, we have admin costs, and we have to rebook the room).

  • If a client decides to leave after three weeks into any month, we do not offer a refund.

Keep in Mind we want to discourage clients from leaving treatment early for any reason other than therapeutic reasons.

Deposit

A minimum non-refundable deposit of $2,000 is required for Hope Rehab Center Thailand to confirm your reservation and secure a place in our treatment program.

In some cases the deposit is transferable, meaning if you are delayed in starting the program we will hold the booking for you.

Full Payment

We expect the balance of any payments due to be paid on arrival unless we have made an alternative arrangement – in practice, we do tend to give clients 3 days to settle in so they can decide if Hope Rehab is the right choice for them before final payment.

If for any reason, a client decides to check out of our treatment facility within 5 days of their arrival, we will issue 50% percent refund of the balance that was paid after arrival. It may take up to 30 days to process this though. Please note: Leaving  due to drug use, drinking, aggression, or sexual relations are not an acceptable reason for  a refund.

Refund Stipulations

After 3 weeks treatment, or 21 days at Hope, no refund can be claimed when leaving before the 30 days is completed. The $2000 deposit is never refunded. Only part of the balance can be refunded in weekly blocks. All refunds must be agreed on by both sides before funds are paid. We have the right to take 30 days to complete this process.

What Happens if I Relapse Post-Treatment?

Hope Rehab does not accept complaints about Hope staff, the facility, or treatment after clients leave the center. Complaints must be lodged while at Hope so we can address them and so we know they are genuine.

One reason being ”this would leave the door open to so called “relapse complaints” (i.e. if an ex-client has a relapse post-treatment, they can blame Hope in an attempt to shun responsibility).

It is a natural human instinct to want to blame someone else when things go wrong. Especially if the attitude is we paid for treatment, so they owe us, and I can take it out on them. I attended numerous rehab facilities before I finally got clean, however, I know my decision to use was most definitely not the rehabs fault. It would be like holding a Rehab responsible for being an addict in the first place.

 

Accepting responsibility is the most empowering life changing thing I ever did.

 

Relapse after treatment happens and is upsetting for the clients, the families, and our staff members. Sadly, addiction is well known as a “relapse and remission” chronic illness. So however unfortunate this is, blaming others is not the solution. That said Hope will do everything within our powers to help clients if this should happen. Only an addict is responsible for choosing to use again.

Involuntary Discharge

Hope Rehab Center Thailand reserves the right to discharge any client from our treatment program – and no refund will be given – for any of the following reasons:

  • A client is found to be intoxicated during their stay at Hope Rehab Center Thailand or is in possession of any alcohol and/or drugs.
  • A client causes disruption to the treatment program and/or disturbs the treatment of other clients during their stay at Hope Rehab Center Thailand.

Please note: The above refund policy is implemented to ensure that anyone who stays at Hope Rehab Center can and will receive the level of service and treatment that not only they would expect, but also that we insist on is provided.

Rehabs must have healthy boundaries regarding refund policy, or addicts/alcoholics would create a chaotic and unsustainable financial mess by leaving treatment every time they have a strong craving – make sense?

NOTE: We never give a client who leaves treatment prematurely a cash refund, we wait until they are safely back in their home country due to relapse risks and concerns – otherwise this could be a recipe for disaster.

All refunds must be agreed before departure and discharge from Hope Rehab – belated refund requests are not applicable.

Hope Rehab Quality Assurance and Integrity

If you work our program and follow our suggestions Hope Rehab can help you recover from addiction and alcoholism, however, we cannot completely cure you.

We do not claim to have a cure because that is impossible. Also, the term de-addiction is misleading. Some centers use vague terms like holistic, or CBT, or non-12 step…e.g. a mindfulness rehab cannot teach you to drink mindfully. I have even heard doctors claim they can medicate addiction away.

I always say: Why limit yourselves? 12 steps = 12 tools, plus mindfulness, plus fitness, plus CBT and whatever else you may benefit from.

There is no doubt that addiction has a detrimental effect on the brain, causing long-term damage to brain chemistry and pathways. Therefore, addiction is now considered a chronic disease because we cannot remove the damaged parts of your brain. Also, what triggered the addiction is individual and interesting. Reconciling abuse, trauma or changing your environment, unfortunately, does not remove the pathways of addiction, so on-going self-management is essential.

The majority of rehabs across the world use the 12-step program because it works so well and is evidenced based, so some businessmen have set up alternative treatments to take advantage of people with understandable resistance to AA or NA, the God thing, abstinence and meeting attendance all put some people off. Conclusion: In my experience, all these vulnerable people are doing, is putting off the inevitable and putting their money in the pockets of dishonest businessmen.

NOTE: We never give a client who leaves treatment prematurely a cash refund, we wait until they are safely back in their home country due to relapse risks and concerns – otherwise this could be a recipe for disaster. All refunds must be agreed before departure and discharge from Hope Rehab – belated refund requests are not applicable.

If you should have any further questions about our refund policy, the Hope program or treatment in general, please don’t hesitate to drop us a message via the contact form below.

SEND US YOUR STATUS, GET ADVICE!
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COST & PAYMENT

If you should have any further questions about our refund policy, the Hope program or treatment in general, please don’t hesitate to drop us a message via the contact form below.

Contact us

SEND US YOUR STATUS, GET ADVICE!
COST & PAYMENT